Customer Service

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About the Course

The customer is ALWAYS right! Right? Well let’s discuss this in our fun interactive customer service 101 Power of Peers Series. We will explore the history of customer service, expectations and what happens when people get poor service.

Learning Objectives:

Learn excellent customer service techniques
Motivational Interviewing applied to customer service
Service with a smile
Know when to say when
How to effectively engage your supervisor when a customer service situation goes sideways.